Spa receptionists are the gatekeepers in successfully obtaining and keeping a good clientele. A rude receptionist makes a client everything but relaxed and needs to realize that clients are forming an opinion about the spa based on the first interaction. A warm hello, friendly smile and approachable attitude are what spa-goers look for. According to Princeton psychologists Janine Willis and Alexander Todorov, all it takes is one-tenth of a second to form an impression of a stranger.