The Performance Measurements Pillar
The SCOR model contains more than 150 key indicators that measure the performance of supply chain operations.[7] These performance metrics derive from the experience and contribution of the Council members. As with the process modeling system, SCOR metrics are organized in a hierarchical structure.
• Level 1 metrics are at the most aggregated level, and are typically used by top decision makers to measure the performance of the company's overall supply chain.
• Level 2 Metrics are primary, high level measures that may cross multiple SCOR processes.
• Level 3 Metrics do not necessarily relate to a SCOR Level 1 process (PLAN, SOURCE, MAKE, DELIVER, RETURN).
The metrics are used in conjunction with performance attributes. The Performance Attributes are characteristics of the supply chain that permit it to be analyzed and evaluated against other supply chains with competing strategies. Just as you would describe a physical object like a piece of lumber using standard characteristics (e.g., height, width, depth), a supply chain requires standard characteristics to be described. Without these characteristics it is extremely difficult to compare an organization that chooses to be the low-cost provider against an organization that chooses to compete on reliability and performance.
One of the key aspect that needs to be considered is that the performance measurement and thus bench-marking is done at supply chain level and not at the organizational level. Supply chains are identified with an organization based on customers and products. An organization which is offering multiple products will have multiple supply chains. In fact the supply chain to deliver the material and then returns of the material from customer will also be different.