a) Providing operationally-managed services by an IT-related service company in order
to satisfy customer requirements effectively
b) Verifying the feasibility of whether new IT-related products, new services, or new
schemes can be implemented as business activities
c) Providing efficient services through utilizing IT by organizing and managing
knowledge derived from the past accumulated experiences in an organization and by
sharing it among employees
d) Depicting graphically the market share and industry growth rate of IT-related
services offered by the company, and on the basis of the positioning, developing a
strategy with regard to a clear vision of services