Nestlé condemns any form of facilitation payment unless there is a risk of an imminent physical harm for a Nestlé employee.
Here, Gwen was facing an emergency situation. The only reason why she made the payment was to facilitate medical help for her colleague. If there was no other way to resolve the situation – e.g., escalate the matter to the customs officer’s superior – the facilitation payment is excusable. Note, however, that local law may outlaw all forms of facilitation payments, regardless of the circumstances.