The number of the Gap 1-5 represented the sequence of steps that should be followed in new service design Gap 1 market research Gap 2 design Gap 3 conformance Gap 4 communication Gap 5 customer satisfaction
The number of the Gap 1-5 represented the sequence of steps that should be followed in new service designGap 1 market researchGap 2 designGap 3 conformanceGap 4 communicationGap 5 customer satisfaction