Determining Industry Values to Strengthen Attorney-Client Relationships and Performance
An increasing demand by corporations for alternative billing arrangements, as reported
by the Association of Corporate Counsel in 2009, indicates that the expectations and
responsibilities of lawyers need to complement their client’s business strategy in a cost-effective
manner. The purpose of this study is to examine the client’s perspective on value received from
outside counsel in terms of cost and performance for work on a litigation matter within the food
services industry. Additionally, the overall relationship between the client and outside counsel is
connected to aspects of value and business strategy.