Hello, and welcome to the Escalation training program. This course will enable you to understand and follow ICG standards for the escalation for review of transactions and trading strategies, as well as systems, operational and technology issues.
Upon completion of this program, you will:
• Understand the purpose and importance of escalation
• Appreciate your impact on Citi as a whole
• Know when to escalate
Citi seeks to provide service excellence to our clients while fostering a spirit of ethics and integrity that contributes to the long term good of our organization and our relationships.
Escalation helps us to accomplish these goals.