Dear Miss Tayoma Ruth,
We would like to thank you for your valuable feedback. We would like to apologize for any inconveniences occurred during your stay. We appreciate your comments and we would like to inform you that you booked for 2 rooms [ separated email ] and you came to check in for 1 room as we discussed, we informed you to contact Booking.com at arrival date but we were waiting for reply from Booking.com madam.