An obstacle for the officers to work is language. Because the officers are unable
to communicate with service recipients clearly to tell them to prepare personal
documents and necessary personal equipment to use after baby delivery, it is tough
to ask them about their pregnancy details, to suggest them to conduct themselves
for a new admission and each step of baby delivery. Despite of attempting to
communicate with non-verbal gestures, still not understand the same clearly
meaning, it is not so effective; the delivery room officers have the obstacle of service
with Burmese service recipients. (Chanapha Huajan, 16 Feb 2015)
In case of need clear information about the amniotic fluid leakage. The service
recipients cannot clearly specify a time or service recipients know the exact time,
they cannot communicate with the officers to understand what they say. Service
recipients can be affected; a risk of allergic reactions to medication, be monitored
closely, wasting medical supplies and time, increasing the work and a risk of physical
harm without necessary. (Alaila CogeKel, 20 Feb 2015)
According to the author’s work experience in the delivery room at Samphran
hospital, it is found that problems of service and communication are with the Burmese
service recipients. Thus, I am interested in a study of “Communication tools for conflict
management in Thai Healthcare System: a case study of officers with recipients of Foreign
Service in Samphran Hospital Nakhon Pathom province”, by applying the principles of
Buddhism and the theory of communication to solve the problem, to provide administrators
of healthcare service sections the study results to improve service qualities more effective