0-INDEPENDENT
Others' opinions don't affect purchase decisions
research approaches, but those in 0-depen-
dent areas need to think differently. Market
research usually aims to measure P—it tries
to predict the kinds of products consum-
ers will like by assessing their preferences
in the past. But as purchase decisions be-
come more reliant on 0, rooting around in
consumers' psyches to understand P yields
lower returns. For example, a market re-
search study conducted in early 2007—
before the release of the first iPhone—con-
cluded that U.S. consumers would not be
interested in a "convergent" device that
combined the functionality of a cell phone,
an MP3 player, and a camera. (Whoops.)
What went wrong? The study had mea-
sured P, but as soon as the iPhone hit the
market and early adopters began gushing
over it, people became influenced by 0.
Instead of measuring individual consum-
ers' preferences, satisfaction, and loyalty,
marketers should redirect resources to the
systematic tracking, coding, and quantify-
ing of information from review sites, user
forums, and other social media.
Product segmentation. A product's
location on the 0 continuum often varies
across customer segments and from coun-
try to country. One group of consumers
might rely primarily on 0, while another
might be more attuned to M. And some dis-
tribution channels are less conducive than
others to O. (Shoppers in brick-and-mortar
stores are often more susceptible to M than
online shoppers are, for instance.) Com-
panies should analyze different consumer
segments and tailor their marketing strat-
0-INDEPENDENT
Others' opinions don't affect purchase decisions
research approaches, but those in 0-depen-
dent areas need to think differently. Market
research usually aims to measure P—it tries
to predict the kinds of products consum-
ers will like by assessing their preferences
in the past. But as purchase decisions be-
come more reliant on 0, rooting around in
consumers' psyches to understand P yields
lower returns. For example, a market re-
search study conducted in early 2007—
before the release of the first iPhone—con-
cluded that U.S. consumers would not be
interested in a "convergent" device that
combined the functionality of a cell phone,
an MP3 player, and a camera. (Whoops.)
What went wrong? The study had mea-
sured P, but as soon as the iPhone hit the
market and early adopters began gushing
over it, people became influenced by 0.
Instead of measuring individual consum-
ers' preferences, satisfaction, and loyalty,
marketers should redirect resources to the
systematic tracking, coding, and quantify-
ing of information from review sites, user
forums, and other social media.
Product segmentation. A product's
location on the 0 continuum often varies
across customer segments and from coun-
try to country. One group of consumers
might rely primarily on 0, while another
might be more attuned to M. And some dis-
tribution channels are less conducive than
others to O. (Shoppers in brick-and-mortar
stores are often more susceptible to M than
online shoppers are, for instance.) Com-
panies should analyze different consumer
segments and tailor their marketing strat-
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