Quick Response (QR) codes were initially added to C4
V information
kiosks and signage to help families use the NCA gravesite
locator service. QR codes are now used to enable the Veterans to
more readily link with social media websites, and DataFACTS
monitors “page views” as a listening mechanism to evaluate
engagement and invites guests to these pages to link with the
AppearanceBook page to “like” C4
V or pin C4
V on PinBoard. A
recent innovative use of QR codes enables Veterans and families
to “request a survey” from the VSO to provide C4
V with feedback.
An interactive site provides the appropriate link to a survey
specific to service type and customer segment. The most recent
QR code idea was to link to interactive maps to help Veterans
and visitors find the services they are seeking anywhere on the
campus, not limited to the cemetery. A smart phone “app” is under
development to help Veterans navigate parking and physical
access to C4
V facilities. After the C4
V pilot of the app is complete,
it will be deployed to larger, more complex VA facilities.