Nowadays,
experts are using a number of different instruments
for measuring the user’s satisfaction with the
Information System, among which several are
particularly emphasized: (a) the relation between
user and Information Technology professionals,
(b) definition of demands for change in
Information System, (c) current and prompt
information, (d) user’s level of training for work
with Information System, (e) quality of output
information, (f) quality of available documentation
and (g) user’s level of dependence on Information
System.