For this case Guest inform us that they want early check-out on 17 July 2014 and we sent e-mail to your reservation since 16 July 2014 but we not received revise voucher from you and text in the e-mail infrom
‘However if hotel have not reciept amendment booking from travel agent hotel will be charge full period.’ (Entered on 16/07/2014 at 14:49:46 ICT (GMT+0700) by kohchangkacha@hotmail.com )
and on 23 July 2014 our reservation sent e-mail to you again tell you about this case we will charge full period because we not received e-mail revised voucher form you, and you sent e-mail tell me about refund money to guest on date 30 July 14 and sent revised voucher on 31 July’14 so I think not correct because we not received e-mail acknowledge and revised voucher form you and your guest accept condition for early check-out (hotel policy).
So this case we are not accept revised booking form you, we are still charge full payment for this case
I hope you understand us