“Boarding Pass is a sophisticated loyalty program that gen- erates an amazing amount of data,” according to CIO Scott Kreeger. Making sense of the diverse information coming from various touchpoints is a big challenge.
The CIO wanted to be able to analyze the entire value of each guest across all of Station’s venues. Managing market- ing and operations effectively requires having all data in a cen- tral location and using advanced analytics to yield deeper, broader customer and operational insights. An analytics app dubbed Total Guest Worth provides a new way to measure customer value to better target promotions.
Despite tough economic conditions in Las Vegas, Station’s investment in its Boarding Pass customer loyalty pro- gram has paid off: Millions of guests have signed up for this loyalty card that tracks their gaming activities and other purchases, and then rewards them with points