zero customer service"
J Dee (Australia) 25th September 2015
Nias to Medan with Lion Air, and I arrived 2 hours prior to my 9:30am domestic flight only to be told it had been cancelled and they had very kindly put me on the 7am flight - but failed to send an email to inform me! Then they charged me extra to put my surfboards on a 10:30 flight which was delayed by a further hour. This resulted in me missing my international flight. No compensation, zero customer service.