Listen to the most. We will have to let customers vent feelings come out fully because most customers tend to come with emotions consequence storm. Regardless of whether the client is a party is or was wrong we need to listen to the story in order to understand the problem, and that is the starting point of the solution is.
Which is to say that the customer is that we should? "Mouth, completely." Do not think that any customer will be explained until end of speech is a lack. Because of what the customer wants most probably becomes, people will listen to and help resolve the problem to resolve as soon as possible. The rest are good listeners, but not shared with any mood will help the customer feel like someone understands. When clients say the end of more relaxed. It's time that we seldom step sequence and a description of the problem and proposed guidelines for editing the cool manner is best.