. The fact we have the same tool, system or procedure does not eliminate the need for this activity as any change must be fully understood by all service providers and service users wherever they are located. We should recommend that any implementation of new systems or tools should be trialed on a “Test Workshare Project” prior to global roll-out. This could be a small scale real project or a dummy project. Either way, it may require some Senior Management approval to considered additional overheads on project implementation due to introduction of new technology/systems/tools which might incur reduced margins.