He needs to do to extension the voucher because expired in October and he did not use the vouchers. And as a member of the HPC for many years,the HPC must to deserve extension to him. I let him know that we have no policy to extend the time of the voucher. because the card is 1 years 365 days can be use voucher. He was informed don't have free time and let me inform with my boss to extension voucher for him, If don't want to lose old customers. I was informed that the report to my boss, but we do not have policy to extend the voucher.