For the
negotiation to occur stakeholders needed to be
presented with a ‘meaningful construction
[which] makes sense’ of issues to do with the
product (Guba 1989, p.8). To construct this
reality the Library used two basic evaluation
processes of inquiry
These were firstly, the statistical analysis of the product’s own
generated statistical data and secondly, a user survey.Results of each process were fed back
to stakeholders but all acknowledged that
neither really presented “a true state of affairs”