HI Kitti,
Thanks for e-mail and confirming. This seems to be a hardware issue. I will proceed with RMA for the switch on this case.
In order to create a RMA, I will require the following shipping information:
Shipping Details
Company name:
Street and number:
Town/City:
Zip/Postal code:
Province/State:
Country:
Contact Details
Contact Person:
Contact Number:
Contact Email:
Product Details
Product ID:
Part S/N:
Contract:
SLA Details
Site Access Available after 5:00 P.M. (local time): (Yes/No)
Manned Site: (Yes/No)
Leave Parts with Security: (Yes/No)
Requested Part Delivery Time (schedule another time)? (Date & Time)
Labor requested(y/n):