This integrated system aligns with the Plan-Do-Check-Act (PDCA) framework that underpins many of the key processes. The framework has created changes to the trigger questions for analyzing data during process design and performance review processes. The new questions address the integration of sustainability into the analysis process (Figure 6.1-3).
All processes undergo annual evaluation and improvement during the internal audit process that Collin executes for ISO 9001 certification. The checklists guiding these audits contain questions for process owners to verify that process has been reviewed and gaps addressed through a CI2 process utilizing Lean Six Sigma (LSS) or other improvement techniques as appropriate.