What if I don't have my phone or email when I need a code? Can I get backup codes?
If you lose your phone, the authenticator app fails, or you cannot access your email address, backup codes are the only way to sign in to your EA Account from a new device. You can view and renew these codes from the My Account: Security page.
From EA Help, click Accounts, then Account Security.
If you need to, log in to your EA Account to open the My Account: Security page.
Click View next to Backup Codes.
You will see a list of backup codes. Keep this list in a safe, accessible place.
If you play FIFA, you can select Request a new code after logging in to FIFA Ultimate Team.