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Thanks for contacting us. Unfortunately, I am unable to automatically identify your game account based on the information provided. Can you please pass me your game ID?
ID is not your Facebook ID, it is your game user ID. You can find your user ID by logging into the game and looking just below the main game window, on the left-hand side of the screen.
This will help me to automatically locate your account in our system.
In the future, please make sure you are fully logged in when submitting a ticket by double-checking your username in the upper right hand corner of the Support > Submit a Request screen to ensure that we receive your User ID# correctly.
Thanks! I look forward to assisting you further.