Hi Chadaporn,
Thanks for contacting us. I understand that the content that you purchased within the app “Phonto Image Pack” is not functioning as you expected. I know how important it is for all of the applications you download to work as expected, so I'll be working with you today to address this issue.
Chadaporn, I’ve reviewed your case and am issuing you a full refund for the purchase.
Within ten business days, 1.99 USD should be posted to the payment method used to make the purchase.
If you continue to have issues with content in this app, please contact the app’s developer directly:
http://phon.to/download
Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.
Chadaporn, I am happy that I was able to help find a solution for you today! If there is anything else we can help you with in the future, please feel welcome to contact us using https://www.apple.com/support/contact/ to begin your support request. Thank you for contacting iTunes Store Support.
Thanks,