The estimated value of the real CSI turned out to be 80.79, corresponding to the point 7 in a ten-point system; it
shows that consumers in Lithuania are more satisfied than dissatisfied with logistics companies services. The
estimated Customer Satisfaction Index (CSI) was slightly higher than the average of consumer needs satisfaction
obtained from the assessment of individual stages of customer service quality evaluation; it is assumed that
consumers are not fully aware of their expectations related to the received logistical services, so it is difficult for
them to define and assess their satisfaction level in one or other logistic services