Question: Has labor turnover been a problem for Outback? Avery: I've never heard of a restaurant that did not wish to improve on the of their management and hourly teams. In 2005, the outback Steakhous expen enced one of its most successful years in retaining hourly employees.
Question: In terms of expansion plans, does Outback see more domestic or national openings over the next five years? Avery: Outback has a base of 780 domestic restaurants today with the potential for many years of domestic expansion. Our international business has 151 today in 21 countries with a probably greater potential for expansion.
Question: Could you provide a percentage breakdown of your sales? Also prime costs(food and labor) as a percent of sules?
Avery: Food-84 percent, alcoholic beverages-12 percent, nonalcoholic beven ages- 4 perceril, prime costs account for 62 percent of sales. Question: Do you know your customer split-locals versus out-of-towners?
Avery: The ratio varies by location, but Outback overwhelmingly serves a local customer base.
Question: What advice would you give to a student thinking about a career in the restaurant industry?
Avery: Identify an organization that provides growth opportunities, has a strong culture committed to maintaining the basic ingredients that make a rectaurant successful, and onc that promotes from within.
Question: Has labor turnover been a problem for Outback? Avery: I've never heard of a restaurant that did not wish to improve on the of their management and hourly teams. In 2005, the outback Steakhous expen enced one of its most successful years in retaining hourly employees. Question: In terms of expansion plans, does Outback see more domestic or national openings over the next five years? Avery: Outback has a base of 780 domestic restaurants today with the potential for many years of domestic expansion. Our international business has 151 today in 21 countries with a probably greater potential for expansion. Question: Could you provide a percentage breakdown of your sales? Also prime costs(food and labor) as a percent of sules? Avery: Food-84 percent, alcoholic beverages-12 percent, nonalcoholic beven ages- 4 perceril, prime costs account for 62 percent of sales. Question: Do you know your customer split-locals versus out-of-towners? Avery: The ratio varies by location, but Outback overwhelmingly serves a local customer base. Question: What advice would you give to a student thinking about a career in the restaurant industry? Avery: Identify an organization that provides growth opportunities, has a strong culture committed to maintaining the basic ingredients that make a rectaurant successful, and onc that promotes from within.
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