Proposition 1 - model extension
The basis of the model is that the sum total of the values of brand attitudes and associations create a brand image, which in turn drives brand equity, or power. Further than this, brand power is directly related to customer satisfaction and market share. Na et al. (1999a) provided empirical validation for the model, using brands in the toilet tissue and men's suit market in South Korea.
If this model is placed in an internet context, all that should be required is a change of terminology. Thus, in a Cyberspace context, brand power relates to the likelihood of on-line customers using a particular site because of its particular configuration of relevant evaluation criteria. The first research proposition, to test the model in an internet environment, is thus quite simple:
P1. Internet brands which have more brand power will generate more customer satisfaction and a higher client visit intention than those which have less brand power.