EFQM excellence model [9] (Fig. 6) consists of nine criteria,
five of them are enablers (Leadership, Strategy, People,
Partnerships & Resources and Processes, Products & Services) and
four of them are results (Results criteria; Customer Results, People
Results, Society Results and Key Results). The left side of the
Model, "Enablers", and the right side, "Results", directly follow
each other and are in direct cause-effect relationship, and together
they make a whole. The Results reflect successfully implemented
approaches at the "Enablers" side. Learning, creativity and
innovation are the driving forces of development in an
organization. Within this framework the RADAR matrix lying at
the heart of the model should be considered [9].