The purpose of this study is to investigate the characteristic that is the consumer behaviour influence factors in changing for frozen food consumption in Bangkok, Thailand; this includes with two key factors: personal factors and psychological factor. In addition, this study will examine factors in the cognitive structure which included: health consciousness, taste, trust in quality inspection labels, sales-promotion that influencing the consumer decision making process toward frozen food product in Bangkok, Thailand. Furthermore, the theory and useful knowledge from many authors were used and applied to this research to obtain more understanding. In order to, find relationship from each factor the 300 sets of internet questionnaires were distributed to the respondent who live in Bangkok by using online survey (Qualtrics Survey) to design the questionnaires and transmit on respondent’s Facebook page.
The result of this research indicated that lifestyle is the major keys that motivate Bangkok consumers make decision on buying frozen food product. Moreover, lifestyle, positive attitude and belief on frozen food products allow consumers to understand the benefit of products. However, factors such as sale promotion, inspection label, and taste is not impact their decision. They lacked the understanding on benefits of frozen food product. Some of them think taste of frozen foods is bad.