The key performance measures and indicators C4
V
uses to track the achievement and effectiveness of action plans
are shown in Figure 2.1-5. The action plan measurement system
14
reinforces organizational alignment by including at least one results figures in category 7. If there are any key gaps in perforMoS
with each action plan, and each action plan must align mance identified against competitors or comparable organizations,
to C4
V objectives. DataFACTs has enhanced the capability to DataFACTS provides this information to the SLT for discussion
identify relevant data and comparative information. C4
V includes and decision making regarding agile action planning or inclusion
its measures on the VA Performance and Accountability Report in the next systemic performance review.
(PAR), as reported to Congress annually and publicly posted. C4
V 2.2b The action plan owners or other C4
V leaders establish and also strives to avoid measures of volumes—preferring rates or implement modified action plans if circumstances require a ratios as better mechanisms to evaluate performance and progress. shift in plans and rapid execution of new plans. The need for plan When possible, measures are risk- or severity-adjusted to enable modifications mid-cycle is usually identified based on perfor- more valid comparisons.