HR scorecards are also often limited by relegating HR to measuring only the “learning
and growth” category, or by applying the four categories only to the HR function, calculating HRfunction
“financials” (e.g., HR program budgets), “customers” (e.g., HR client satisfaction
surveys), “operational efficiency” (e.g., the yield rates of recruitment sources) and “learning and
growth” (e.g., the qualifications of HR professionals). Both lead to measurement systems with
little link to organizational outcomes.
HR scorecards are also often limited by relegating HR to measuring only the “learningand growth” category, or by applying the four categories only to the HR function, calculating HRfunction“financials” (e.g., HR program budgets), “customers” (e.g., HR client satisfactionsurveys), “operational efficiency” (e.g., the yield rates of recruitment sources) and “learning andgrowth” (e.g., the qualifications of HR professionals). Both lead to measurement systems withlittle link to organizational outcomes.
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