A. Implications
Using the grounded theory approach proposed by Glaser
and Strauss [1], we started with CSFs, CTQs, KPIs, and STTs,
looked into the Six Sigma journey of three service
organizations through various data sources, and found that the
constructs are consistent with the literature. This study is
about analysis of Six Sigma is implemented in service
organizations. The findings of the study provide an
understanding of the different aspects of Six Sigma
implementation, which can help in extending it to different
service organizations.
Our study supports the idea that, management support is the
most important of success factors and it is not important only
for initiating Six Sigma but also required for overcoming the
problems faced by team members during Six Sigma project.
As mentioned by one of the participant: