The personality of ICT workforces are able to convince people and lead them to overcome
operational diffi culties. The experts pointed out that ICT workforces should have an assertive
self-confi dence, credibility and leadership in the way of infl uencing the minds of others and are
willing to practice. Meanwhile, it should be a polite, calm and humble. These desirable characteristics
can be summarized and presented in Figure 4, the desirable attitudes, values, vision and personalities
of ICT workforces or Mental Model.
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Figure 4. The Mental Model of desirable attitudes, values, vision and the personalities of ICT workforces
The last set of characteristics of ICT workforces that the experts believed are necessary to
encourage and support the learning organization was Working Behavior: (1) The behavior has shown
that ICT workforces have awareness and participation to create and sustain a vision of the agency or
to Share Vision. (2) The behavior has shown that ICT workforces share information, knowledge, and
techniques with colleagues. As a result, they may learn and develop personalcapacity and performance
together across the organization or team learning, and (3) The behavior has shown that ICTworkforces
and computer work together to fi nd a solution, analyze the problems, anddevelopment work which is
shared between various segments of the agency or the Systems Thinking.
Behavior has shown that ICT workforces have an awareness and participation to create and
sustain a vision of the organization or Share Vision, consisting of the behavior of ICT workforces
which have an awareness and consideration of the external environment and the work process of the
organization. In addition, they should recognize and acknowledge the needs or goals of the
organization. This will contribute to understanding the changes in technology and the work process.
And if the workforces are recognized and realized the context of the above, this may be cause for