Status of case: Complaint Pending
According to the shipping information, the goods are held by the
custom
s in buyer's country.
What the buyer/seller needs to do now:
Buyer: contact the shipping company for more information. Please note that buyer is responsible for
custom
s clearance. If
custom
s doesn't allow buyer to get the goods, please provide us with official documents from
custom
s and we could see the reason why they hold your goods.
Seller: pay attention to the buyer's response.
Please do not reply to this email. This mailbox is not monitored and you will not
receive
a response.
Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60293577183638 to provide the evidence to AliExpress before the due date.
Dear Chaba Salinna,
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 64650008543638.
According to the shipping information, it is your local