Account Security
Spoof email
Account protection
Supplier Selection
Supplier verification
Scammer prevention
Payment Safety
More Payment Methods
Quality Assurance
Inspection service
Fraud & Dispute
Fraud & Dispute Rules
Account Safety
What are phishing emails & How to deal with them?
How to recognize a phishing email?
How can I report a phishing or spoof email?
What to do if you were phished?
How do I know whether an email is really from Alibaba.com?
How to Protect Yourself from Phishing Emails and Websites?
How to Protect your Account?
How to Keep Passwords Secret?
How to Protect Your Computer?
Supplier Selection
What kind of supplier is verified on Alibaba.com?
How to find Onsite Checked suppliers?
How to find Assessed suppliers?
How do I know if a Supplier is Reliable?
Are all Gold Suppliers trustworthy?
What are the signs of the scammers?
Can I have some fraud cases to study?
Payment Safety
What is Secure Payment?
Why use Secure Payment?
How to use Secure Payment?
Secure Payment FAQ
How to Choose Suitable Payment Methods
Quality Assurance
What is inspection service?
Why use Alibaba.com's Inspection Service?
How does the Inspection Service work?
Inspection service FAQ
Fraud & Dispute
How to submit complaint?
What are Common Trade Disputes?
Trade Dispute Rules ("Rules")
Penalty points incurred under serious dispute cases
Definition of Dispute and Resolution by Alibaba.com
Protection Scope for Dispute on Alibaba.com
What is the Fraud and Dispute Procedure?
I want to make a complaint but I lost some or all of the evidence.