What Katrina senses-and sometimes spills into the open not only upsets other people; it can throw her off, too. "I came late to a meeting and made everyone wait. They were all being perfectly friendly in what they said-but what they were telling me with their bodies was not. I could see by their postures and the way they would not meet my eyes that everyone there was angry. I felt a rush of sadness and a lump in my throat. The meeting didn't go great.
"I'm always seeing things I'm not supposed to-and it's a prob lem," she added. "I poke into private stuff without meaning to. For a long time I didn't realize I do not have to share every telling thing I know."
After getting feedback from people on her team that she was being too intrusive, Katrina began working with an executive coach. "The coach told me I have a problem leaking emotional cues-when I pick up this stuff I'm not supposed to notice, I react in a way that makes people think I'm angry all the time. So now I have to be careful about that, too."
People like Katrina are social sensitives, keenly attuned to the most minimal emotional signals, with an almost uncanny knack for reading cues so subtle that other people miss them. A slight dilation of your iris, lift of your eyebrow, or shift of your body is all they need to know how you feel.
This means trouble if, like Katrina, they can't handle such data well.
But these same talents can make us socially astute, sensing when not to broach a touchy topic, when someone needs to be alone, or when people would welcome words of comfort.
A trained eye for the subtle cue offers advantage in many life arenas. Take top players in sports like squash and tennis, who can sense where an opponent's serve will land by noting subtle shifts in!tis posture as he positions himself to hit the ball. Many of baseball's great hitters, like Hank Aaron, would watch films over and
over of the pitchers they would face in their next game, to spot telling cues that revealed which pitch would come next.
Justine Cassell, director of the Human-Computer Interaction Institute at Carnegie Mellon University, applies a similar well trained empathy in the service of science. "Observing people was a game we played in our family," Cassell told me. That childhood propensity was refined when as a graduate student she spent hun dreds of hours studying hand movements in videos of people de scribing a cartoon they had just seen.
Working with thirty-frames-per-second slices of the video,she'd annotate a hand's shape as it changed, as well as the stream of shifts in its orientation, placement in space, and trajectory of movement. And to check her accuracy, she'd then work back from her notes to see if she could precisely reproduce the movement of the hand.
Cassell more recently has done similar work with tiny move ments of the facial muscles, with eye gaze, eyebrow raises, and head nods, all scored second by second and checked. She's done that for hundreds of hours-and does it to this day with grad students in her lab at Carnegie Mellon.
"Gestures always occur just before the most emphasized part of what you're saying," Cassell tells me. "One reason why some poli ticians may look insincere is that they have been taught to make particular gestures, but have not been taught the correct timing, and so when they produce those gestures after the word, they give us the sense that something fake is going on."
What Katrina senses-and sometimes spills into the open not only upsets other people; it can throw her off, too. "I came late to a meeting and made everyone wait. They were all being perfectly friendly in what they said-but what they were telling me with their bodies was not. I could see by their postures and the way they would not meet my eyes that everyone there was angry. I felt a rush of sadness and a lump in my throat. The meeting didn't go great.
"I'm always seeing things I'm not supposed to-and it's a prob lem," she added. "I poke into private stuff without meaning to. For a long time I didn't realize I do not have to share every telling thing I know."
After getting feedback from people on her team that she was being too intrusive, Katrina began working with an executive coach. "The coach told me I have a problem leaking emotional cues-when I pick up this stuff I'm not supposed to notice, I react in a way that makes people think I'm angry all the time. So now I have to be careful about that, too."
People like Katrina are social sensitives, keenly attuned to the most minimal emotional signals, with an almost uncanny knack for reading cues so subtle that other people miss them. A slight dilation of your iris, lift of your eyebrow, or shift of your body is all they need to know how you feel.
This means trouble if, like Katrina, they can't handle such data well.
But these same talents can make us socially astute, sensing when not to broach a touchy topic, when someone needs to be alone, or when people would welcome words of comfort.
A trained eye for the subtle cue offers advantage in many life arenas. Take top players in sports like squash and tennis, who can sense where an opponent's serve will land by noting subtle shifts in!tis posture as he positions himself to hit the ball. Many of baseball's great hitters, like Hank Aaron, would watch films over and
over of the pitchers they would face in their next game, to spot telling cues that revealed which pitch would come next.
Justine Cassell, director of the Human-Computer Interaction Institute at Carnegie Mellon University, applies a similar well trained empathy in the service of science. "Observing people was a game we played in our family," Cassell told me. That childhood propensity was refined when as a graduate student she spent hun dreds of hours studying hand movements in videos of people de scribing a cartoon they had just seen.
Working with thirty-frames-per-second slices of the video,she'd annotate a hand's shape as it changed, as well as the stream of shifts in its orientation, placement in space, and trajectory of movement. And to check her accuracy, she'd then work back from her notes to see if she could precisely reproduce the movement of the hand.
Cassell more recently has done similar work with tiny move ments of the facial muscles, with eye gaze, eyebrow raises, and head nods, all scored second by second and checked. She's done that for hundreds of hours-and does it to this day with grad students in her lab at Carnegie Mellon.
"Gestures always occur just before the most emphasized part of what you're saying," Cassell tells me. "One reason why some poli ticians may look insincere is that they have been taught to make particular gestures, but have not been taught the correct timing, and so when they produce those gestures after the word, they give us the sense that something fake is going on."
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What Katrina senses-and sometimes spills into the open not only upsets other people; it can throw her off, too. "I came late to a meeting and made everyone wait. They were all being perfectly friendly in what they said-but what they were telling me with their bodies was not. I could see by their postures and the way they would not meet my eyes that everyone there was angry. I felt a rush of sadness and a lump in my throat. The meeting didn't go great.
"I'm always seeing things I'm not supposed to-and it's a prob lem," she added. "I poke into private stuff without meaning to. For a long time I didn't realize I do not have to share every telling thing I know."
After getting feedback from people on her team that she was being too intrusive, Katrina began working with an executive coach. "The coach told me I have a problem leaking emotional cues-when I pick up this stuff I'm not supposed to notice, I react in a way that makes people think I'm angry all the time. So now I have to be careful about that, too."
People like Katrina are social sensitives, keenly attuned to the most minimal emotional signals, with an almost uncanny knack for reading cues so subtle that other people miss them. A slight dilation of your iris, lift of your eyebrow, or shift of your body is all they need to know how you feel.
This means trouble if, like Katrina, they can't handle such data well.
But these same talents can make us socially astute, sensing when not to broach a touchy topic, when someone needs to be alone, or when people would welcome words of comfort.
A trained eye for the subtle cue offers advantage in many life arenas. Take top players in sports like squash and tennis, who can sense where an opponent's serve will land by noting subtle shifts in!tis posture as he positions himself to hit the ball. Many of baseball's great hitters, like Hank Aaron, would watch films over and
over of the pitchers they would face in their next game, to spot telling cues that revealed which pitch would come next.
Justine Cassell, director of the Human-Computer Interaction Institute at Carnegie Mellon University, applies a similar well trained empathy in the service of science. "Observing people was a game we played in our family," Cassell told me. That childhood propensity was refined when as a graduate student she spent hun dreds of hours studying hand movements in videos of people de scribing a cartoon they had just seen.
Working with thirty-frames-per-second slices of the video,she'd annotate a hand's shape as it changed, as well as the stream of shifts in its orientation, placement in space, and trajectory of movement. And to check her accuracy, she'd then work back from her notes to see if she could precisely reproduce the movement of the hand.
Cassell more recently has done similar work with tiny move ments of the facial muscles, with eye gaze, eyebrow raises, and head nods, all scored second by second and checked. She's done that for hundreds of hours-and does it to this day with grad students in her lab at Carnegie Mellon.
"Gestures always occur just before the most emphasized part of what you're saying," Cassell tells me. "One reason why some poli ticians may look insincere is that they have been taught to make particular gestures, but have not been taught the correct timing, and so when they produce those gestures after the word, they give us the sense that something fake is going on."
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