It’s pretty hard to accept with this kind way of work esp. for incidents happened with Salaya store last night. It’s different case but obviously showing a big gap in planning and collaboration among team and even with Store.
I do need “Store equipment&services team” and “e-Merchant team” to use this opportunity to make it more solid for processes, planning and communication to assure our delivery and its quality. I do expect both teams to be accountable for, not only one side, E-merchant team to provide solid planning, checklist and sing off for completeness and Tesco to review the plan and communicate to Store, not just throw in an email.