1 Introduction
This paper describes a community-engaged research project (Harvard Catalyst
2013) which aimed to aid particular organizations by using operations research
(OR) techniques, while also learning about the organizations’ problems and about
the process of applying the techniques within organizations. Within the framework
of community-based operations research (CBOR, Johnson 2011a), we used decision
modeling methods, particularly value-focused thinking (VFT, Keeney 1992, 1996).