Expect a great deal of written communication, both to confirm and to maintain a record of
discussions and decisions. Even if you have a friendly or casual relationship with colleagues, you should
remember that on-the-job correspondence means that an e-mail is a business letter, in which
professionalism should not be forgotten. However, this varies and some individuals might not have a
greeting in the email and sign themselves with a single letter – abbreviating their first name. This is
increasingly widespread with the adoption of smartphones and tablet devices