Secretarial jobs are never an easy task. A secretary does not only deal with her boss but with the people she also has to contract for her boss. Making a good secretary needs the following qualities.
First, a secretary should be a well-organized person. As the executive's personal organizer, she has to handle all the incoming matters for her boss and put many things, arrangements in order of importance. Therefore, she must know what is the most important and needs attention first and last.
Second, a secretary needs patience and understanding as she had to deal with any matter before the boss does. Also, due to the fact that some bosses can be easily annoyed, she has to remember the pressures her boss is likely to be under and will not bother her boss with every problem. Instead, she will take those pressures instead.
Third, interpersonal skills and communication are a must. As most secretaries have to answer many phone calls and welcome visitors in a day, it is important to listen well, keep conversations focused on the task and get to the point, so that secretaries will be able to follow through quickly and efficiently with all tasks.