What is the Value that Flows? Specify value from the standpoint of the end customer Ask how your current products and processes disappoint your customer’s value expectation: • price? • quality? • reliable delivery? • rapid response to changing needs
What is the Value that Flows?Specify value from the standpoint of the endcustomerAsk how your current products and processesdisappoint your customer’s value expectation:• price?• quality?• reliable delivery?• rapid response to changing needs