Trust Trust in the health provider is the parents' confidence in the healthcare provider's competence confidentiality, and dependability. Parents mentioned trust in health providers across studies as a factor that was important in helping them make decisions for their infants. Trust in the health providers may have influenced parents' participation in decision making for their infants. Parents specifically spoke about factors that facilitated trust and factors that were barriers to trust Parents developed trust when providers appeared knowledgeable, freely provided information to the parents, and seemed to have the best interests of the infant in mind A parent from a. French NICU explained why he trusted the providers he encountered.