The aim of the market research was to find out whether PC Banking would provide a popular service. The surveys showed that, compared to other banks, First Direct customers are more likely to have PCs, use the Internet and want to use PC Banking.
Key survey results, showed that:
• 44% of First Direct customers said they would be very or fairly likely to use a PC Banking service
• 6% said they would move bank to use PC Banking
• 51% of customers owned a desk top PC compared to 35% of other bank’s customers
• 23% owned a modem compared to 11% amongst other banks.
The most important finding from the market research was that PC Banking was the most desirable new technological service that customers wanted to see First Direct providing.