Job Description:
• Receives all requests, inquiries, complaints and contacts from clients and records customer inquiry.
• Co-ordinates with laboratory administration and technical staff for sorting out information to advise clients.
• Advises clients the status of tests, e.g. delay of results, problem of testing condition and take a proactive response.
• Prepares quotation, proposal to clients.
• Reports and handle customer’s complaints to Rep.
• Other tasks as designated by Japanese representative
Qualification:
• Bachelor’s degree in Science, Business Administration or related fields
• 1-3 years of working experience in customer services
• Good command of English is neccessary
• Able to speak