Consequently, a taxonomy was developed (see Fig. 2) to
map the links between BPM and SCC and benefits
achieved in terms of SC performance, which can lead to
improved firm performance. Of the different SC levels, this
research focuses exclusively on direct SC relationships in
which a firm is working collaboratively with its suppliers
or customers, so the taxonomy consists of two dimensions:
the level of internal development, represented by BPM, and
the level of external development, as influenced by SCC. A
combination of these two dimensions classifies four types
of relationships, and this interaction results in different
levels of performance outcomes