If a letter is received over the front counter, the receiving officer will (please) note on the document any
information given by the person handing it in. It should then be stamped with the date stamp found at the
front counter and placed in the Inwards Mail tray.
Other letters may arrive by many ways but should all be dealt with in a similar method to the above. Note
on the document (perhaps by using a Post-it) who gave it to you and any information they may give you
about what they may suggest to do with it and/or anything they (or others) may have done with it. Also
note anything that you do with it or want done with it, date it and put your name to these notes, and place
it in the Inwards Mail tray (which is currently the Receptionist’s in-tray).
That may sound complicated but it’s simply a matter of passing on any information that may be helpful or
necessary.