I don’t understand what you based on the detail given from ASP, saying that the issue are not cause by them?
In the following using the simple way to verify duplicate…it proven ASP upload 2nd time with the same record in different excel sheet to RMA3.
File name to see their date and time. 1st upload in excel file 5 9060 601, and 5 9060 701 upload again. Same SN, same detail….
This kind of mistake is common in some ASP who are using system automatically upload hourly, they just upload what’s is uploaded in the previous hour, without looking or consider what’s being accepted from Auto email. So they just keep repeating, with included new complete repair in the next hour, so it accumulated every hour.