Receptionist: Good morning, Lloyds Bank.
Customer: Yes, good morning. I'd like to make an appointment to discuss the re-financing of my loan.
Receptionist: Just a moment, I'll put you through to the loans department.
Customer: Thank you.
Secretary: Loans department, how can I help you?
Customer: My name is Williams. I would like to discuss the new terms of my loan repayments.
Secretary: Yes, hello, Mr Williams. I believe it was Mrs Fieldhouse who handled your loan. I'll just have a look in her diary. Is there any particular day next week that would suit you best?
Customer: Mmm, probably Wednesday, but Friday is all right, too.
Secretary: It will have to be Friday then, as Mrs Fieldhouse will be rather busy on Wednesday. Shall we book you in at 10 o'clock?
Customer: Yes, that's fine. Thank you.
Secretary: Thank you, Mr Williams. See you on Friday then. Bye bye.
Customer: Bye.