On the basis of the above discussion, we can easily say that majority of the customers wish to return
their unwanted medicines for refund or exchange with other medicines of use. Usually their return rate of
medicines is vey less in comparision to their average purchasing. “Medicine was no more required”,
“Prescription changed during the treatment”, “Medicines did not suit the patient” and “Medicines did not match
theprescription” are found to be the main reasons for returning their medicines. In order to make their returns
successful, “Resalable state of medicines” was the most important condition to be fulfilled by the customers.
After fulfilling the requisite conditions, majority of the respondents reported no problem in the return process. In
case of non-return, if a customer decides to dispose of, their most preferrable disposal practices is “throw in the
garbage” as they percieve it to be the safest disposal method. When their responses were tested to find out any
difference between the two groups for their perception about the mostly followed disposal practice using two
independent sample t-test, the mean values for both the groups were found very close to 1 (Completely Safe).
Therefore, one can easily say that these respondents percieve their most exercised disposal practice to be
environmentally safe.