I have accepted this Service Request (SR). Can you provide the Service Plan output (.csv) that shows the error? Can you also provide EMCReports from the AppSync Server and the host(s) throwing the error? These outputs can be attached directly to the SR.
EMCReports – This is a utility that should provide the logs that we need to investigate the issue. Select the executable from the ftp link below that matches the bit of your operating system. When you run this, it will create a .zip file that can be attached to the SR.